A culture of professionalism means much more than fashionable appearance, advanced degrees, and appropriate qualifications. It’s about leaders setting a tone for how work gets done and how services are delivered. Leaders, through their actions, signal the values of the organization – such as respect, integrity, competence, compassion, and accountability.
There is no shortage of research that shows the benefits of a professional work environment. Civility, and the lack of it in the U.S., signals questions about workplace interactions and its impact on the bottom line. In the Civility in America report, 67% of workers believe there is a strong need for civility training in their workplace, noting that Americans need to take more responsibility for their communications and interactions.
Culture of Professionalism
When leaders live the values of the organization, their efforts cascade so that each individual takes responsibility for his or her own choices and actions that demonstrate respect, integrity, dignity, and accountability. This is a culture of professionalism.
Build a Better Culture has deep experience working with leaders to assess, address, and remediate professionalism concerns. We work with you using these same values, knowing that everyone should be treated with respect and dignity, even those who use unprofessional behavior.
Impact of Disruptive Behavior at Work
Having developed the research-based Safe at Hopkins program for Johns Hopkins University and Johns Hopkins Health System, we bring 10 years of deep ‘in the trenches’ experience to this work, tackling some of the most complex and difficult interpersonal dynamics at all levels of the organization and, most importantly, identifying the impact of these behaviors on the workplace culture.
Using our Impact of Disruptive Behaviors at Work Continuum™, we help you understand and calibrate the impact of unprofessional and disruptive behaviors on your workplace culture. Next, we provide consultation, training, remediation, research-based assessment tools, and professional coaching.
