Founder and Principal Consultant, Build a Better Culture
Michelle is an expert on the impact of workplace behaviors. She understands the very real challenges that prevent the culture changes you are trying to make.
Michelle is a consultant, professional coach, speaker, and media contributor. And, she is passionate about building a better culture. She brings over 20 years of highly relevant experience working with executives, deans, and HR leaders across a broad range of working environments. She has proven expertise in program development and leadership consultation within higher education, academic healthcare, community hospitals, non-profit, local, State and Federal governments, corporate, and Fortune 500 company environments.
Michelle’s areas of expertise include: research-based practice and data-driven decision making; cultivating professionalism; fostering work-life culture; managing disruptive behavior, workplace bullying, and threats of violence; coaching abrasive leaders; training executives on the power of strengths-based leadership, compassion, and emotional intelligence to mitigate burnout; and promoting effective interpersonal communication at work to strengthen relationships.
Michelle discusses her work in variety of venues including employee sessions, leadership forums, and at national, regional, and local conferences. She has authored publications for print and online media and served as an interviewee and media contributor and subject matter expert on workplace culture and work-life topics, the impact of disruptive behavior at work, stress, resilience, and grief.
Michelle was the chief executive of an employee assistance program (EAP) and work-life organization in the Washington D.C. area for many years. She is fluent in the people concerns that leaders face, such as the stress of being all things to all people, managing at-risk and complex people problems, escalating behavior and threats of violence, and using more “soft skills” such as emotional intelligence and compassion to build a culture where people feel valued and are engaged.
Senior Director, Safe at Hopkins & Work, Life & Engagement, Johns Hopkins University
In a similar role, Michelle most recently spent more than 10 years as a senior director for the Johns Hopkins University and the Johns Hopkins Health System Corporation, bringing her expertise to academic medicine and higher education where she was the leader of what has become nationally recognized and award-winning programs, both in work-life, employee assistance, and disruptive behavior at work.
Michelle created and co-developed Safe at Hopkins – a research-based professionalism program to address disruptive and bullying behaviors at work, and has spoken nationally on this topic. She continues to advise organizations on issues of disruptive behavior and their impact on a culture of safety and professionalism. She led the multi-disciplinary Threat Management Team covering incident management and violence risk assessments for Johns Hopkins University and the Johns Hopkins Health System Corporation (~50,000 employees).
Certified Threat Manager (CTM)
Michelle was among the first 50 in the U.S.to achieve the prestigious Certified Threat Manager designation (CTM), signaling distinct knowledge, expertise and years of experience in workplace risk assessment and threat management. She focuses on managing disruptive behavior as an approach to preventing affective workplace violence.
Doctoral Candidate, University of Southern California
Michelle holds a Masters in Social Work (MSW), is a licensed mental health professional (LCSW-C), is a certified grief recovery specialist (GRM), is a certified threat manager (CTM), is a certified professional coach (CPC), and is certified to deliver the Emotional Quotient Index (EQi 2.0) to leaders and as a 360 instrument. She is a faculty guest lecturer at Johns Hopkins University and University of Maryland, and is a doctoral candidate at the University of Southern California.